GP penalised for lack of complaints - Telegraph Under the new payment system for family doctors, the surgery receives money for hitting targets and completing tasks.
One of the payments is dependent on being able to demonstrate how the surgery has dealt with complaints.
Dr Nicola Williams, a GP at the practice in Preston, said her practice would be missing out because a lack of any complaints mean no information could be provided.
Dr Williams said that although the loss was only £375, it flagged up a key problem with the principle of the system.
She told Pulse magazine: "If you haven't got any complaints, that is a good thing, you've obviously worked hard to get to that place, maybe you could reward it in some other way. We're putting in all this work but not getting the money.
"You wouldn't antagonise patients to make a complaint but you're going to start picking up much pettier things just for the point of it."
A spokeswoman for NHS Central Lancashire said the trust was unable to discuss individual cases, but had to adhere to national guidelines.
She said: "Practices are rewarded for using complaints and suggestions as a potential source of learning and development."
Maybe the pointy heads at the Dept of Heath could use this practice as “a potential source of learning and development." as to how not to get complaints.
Angus
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